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Use the contact widget in the bottom right of the page to chat with us.
Contact the Perlz consumer care team via e-mail consumer@care.perlz.co.uk
Phone
Our lines are open Mon-Fri 8am - 5:00pm) Call Us: 0800 169 2891
Delivery
Got a question? Contact UsHow do I track an order?
Once your order has been dispatched, you’ll receive a confirmation email with your tracking information. You can use this tracking number to monitor the progress of your delivery directly on the courier’s website. For further assistance, contact our Customer Service team through our 'Contact Us' page or call 0800 169 2891.
Can I change my delivery address?
If your order hasn’t been dispatched yet, you can request an address change by contacting us as soon as possible. Call us on 0800 169 2891 or use the 'Contact Us' page on our website. Please ensure all delivery details are correct before completing your order, as we are unable to amend the address once the order has been dispatched.
What should I do if my order has not arrived?
If your order hasn’t arrived within 7 working days from dispatch (UK orders), please contact us on 0800 169 2891 or use the 'Contact Us' page on our website. Please provide your order number and any relevant details via our so that we can investigate and resolve the issue for you as quickly as possible.
What should I do if I receive a wrong item?
If you’ve received an incorrect item, please let us know right away. Contact our Customer Service team through our 'Contact Us' page with your order details and a description of the issue. We’ll work quickly to resolve the issue and ensure you receive the correct items.
I am unable to verify my age, what do I do?
If you are having trouble verifying your age during checkout, please check that the information you provided matches official records. For further help, contact our Customer Service team through our 'Contact Us' page or call 0800 169 2891.
Search results
Got a question? Contact UsHow do I track an order?
Once your order has been dispatched, you’ll receive a confirmation email with your tracking information. You can use this tracking number to monitor the progress of your delivery directly on the courier’s website. For further assistance, contact our Customer Service team through our 'Contact Us' page or call 0800 169 2891.
Can I change my delivery address?
If your order hasn’t been dispatched yet, you can request an address change by contacting us as soon as possible. Call us on 0800 169 2891 or use the 'Contact Us' page on our website. Please ensure all delivery details are correct before completing your order, as we are unable to amend the address once the order has been dispatched.
What should I do if my order has not arrived?
If your order hasn’t arrived within 7 working days from dispatch (UK orders), please contact us on 0800 169 2891 or use the 'Contact Us' page on our website. Please provide your order number and any relevant details via our so that we can investigate and resolve the issue for you as quickly as possible.
Can I cancel or amend my order?
If your order hasn’t been dispatched yet, you can cancel or amend it by contacting us as soon as possible. Please call our Customer Service team on 0800 169 2891 or use the 'Contact Us' widget on our website. Once an order has been dispatched, amendments will no longer be possible.
Once the order has been delivered you cancel the order within fourteen (14) days from the date of delivery and for more information, please refer to our Terms and Conditions.
What should I do if I receive a wrong item?
If you’ve received an incorrect item, please let us know right away. Contact our Customer Service team through our 'Contact Us' page with your order details and a description of the issue. We’ll work quickly to resolve the issue and ensure you receive the correct items.
I am unable to verify my age, what do I do?
If you are having trouble verifying your age during checkout, please check that the information you provided matches official records. For further help, contact our Customer Service team through our 'Contact Us' page or call 0800 169 2891.
