Returns & Refunds
Please contact our Customer Service team prior to returning any goods. In some circumstances you will be given a Returns Merchandise Authorisation (RMA) number which must be included with returned items. Any unsolicited or unauthorised returns may be disposed of.

We are not responsible for items that get lost or damaged in transit. We recommend sending returns via a recorded delivery method, fully insured for the full value of goods, ensuring correct postage amount is paid. You have a duty to take reasonable care of any goods whilst they are in your possession.

Returns must be received within 10 working days of contacting our Customer Service team. If an item is not returned within this time frame, we may not be able to accept it.
Once we have received the returned item, we will fully test it to verify the fault. Please allow up to 5 working days for it to be checked and the replacement dispatched, or credit issued.

Please ensure all returned items are packaged securely and sent to the address below, with the RMA (if applicable), full name, original order number and reason for return written on the outside:

Returns address:
FREEPOST
Customer Contact Centre
PO Box 8
Crewe
CW1 6GF

Our Customer Promise
Perlz wishes to be an organisation that puts the needs of the customer first. Our staff are committed to providing a responsive and professional service. We promise:

1. to act in a professional manner and be always polite
2. to deal with your enquiry promptly or explain the reason for any delay
3. to listen and ask for your views
4. to keep any promises we make
5. to be open and honest and explain our decisions clearly
6. to apologise when we make a mistake and put things right
7. to accept your right to complain and guarantee a full investigation and considered response
8. to treat you and your data with respect